Delivery and Returns

Delivery Information

Welcome to our Delivery Information page at JP Orkney. We’re committed to ensuring that your Orkney produce reaches you in a timely and hassle-free manner with easy delivery and returns.

We understand that delivery is a crucial part of your online shopping experience, and we’ve partnered with Royal Mail to provide you with reliable and affordable delivery options.

Delivery Speed

At JP Orkney Produce, we offer flat rate Royal Mail 2nd Class delivery to all our customers in the United Kingdom. This means that no matter the size of your order, you can expect it to arrive at your doorstep quickly and efficiently. We now also offer an express Royal Mail Special Delivery Guaranteed by 1 pm option.

Delivery Fees

For orders under £30, we charge a delivery fee of £3.99. However, we believe in rewarding our customers who choose to experience more of what Orkney has to offer. That’s why we offer free UK delivery on all orders over £30.

Our partnership with Royal Mail ensures that your order is handled with care and delivered to you in perfect condition.

Our express delivery option is £13.99 for each order.

International Delivery

Our delivery system presently supports various regions, categorised under different zones based on the Royal Mail shipping guidelines.

If you would like to request an additional shipping zone, please contact us. We will consider all requests for new zones.

Here are the zones we ship to, along with the costs associated with differing parcel weights:

Our ultimate goal is to make your experience of shopping with us as smooth and enjoyable as possible. You’re more than just a customer to us – you’re a valued member of our company family, which is why we’re committed to keeping channels of communication open.

Should you have any questions or need further assistance about delivery or any other aspect of our service, please don’t hesitate to reach out to us. We’re here to help every step of the way!

Returns Policy

At Jane & Paul’s Orkney Produce, we take great pride in the quality of our produce. However, we understand that there may be occasions when you need to return an item. In the unlikely event that you receive damaged or faulty produce, we’re here to help.

We accept returns for damaged or faulty items. If you find that your produce is not up to standard, please contact us within 7 days of receiving your order. Our team will guide you through the returns process and ensure that your issue is resolved promptly.

Please note that due to the nature of our products, we can only accept returns for damaged or faulty items. We’re unable to accept returns for change of mind. This does not affect your statutory rights.

When contacting us about a return, please provide as much information as possible, including your order number, the item in question, and a description of the issue. This will help us to handle your return quickly and efficiently.

Thank you for your understanding and cooperation. We appreciate your support of Jane & Paul’s Orkney Produce and our commitment to quality.

If you need to contact us about a return, please visit our ‘Contact Us’ page. We’re here to ensure your experience with Jane & Paul’s Orkney Produce is a positive one, from ordering to delivery and beyond.

Thanks for reading our delivery and returns information.

If you’re ready to explore our range of tours or try our local produce, visit our ‘Tours’ on our sister site and ‘Produce’ pages.

*Please note: While we take every step to ensure timely delivery, the special delivery guarantee and safe cut-off dates are subject to Royal Mail, which is beyond our control. Once your order is dispatched, it is highly unlikely to be lost or delayed, however, we cannot guarantee that Royal Mail will deliver it as scheduled. You will however be covered by Royal Mails delivery guarantee. Please visit the Royal Mail website for more information. https://www.royalmail.com/sending/uk/special-delivery-guaranteed-1pm